Terms & Conditions
Terms & Conditions
Please read these terms carefully before using our services. By engaging 9Plus Services, you agree to the terms outlined below. Last updated: January 1, 2025.
Acceptance of Terms
By accessing or using the services provided by 9Plus Services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you may not use our services. These terms apply to all clients, visitors, and users of 9Plus Services.
Service Description
9Plus Services provides professional cleaning services including but not limited to bedroom cleaning, window cleaning, office cleaning, commercial cleaning, car cleaning, and house cleaning. Service availability may vary by location. We reserve the right to modify or discontinue any service at any time with reasonable notice.
Booking & Scheduling
All bookings must be made through our official channels (website, phone, or email). A booking is confirmed only after you receive a written confirmation from 9Plus Services. We will make every effort to honor your scheduled appointment; however, we reserve the right to reschedule in cases of staff illness, safety concerns, or circumstances beyond our control.
Cancellation Policy
You may cancel or reschedule an appointment without charge if you provide at least 24 hours' notice prior to the scheduled service time. Cancellations made within 24 hours of the appointment may be subject to a cancellation fee of up to 50% of the service cost. No-shows (failure to be present or provide access) will be charged the full service fee.
Payment Terms
Payment is due upon completion of service unless otherwise agreed in writing. We accept major credit/debit cards, bank transfers, and approved invoicing for corporate clients. Invoices are payable within 14 days of issue. Late payments may incur interest charges. All prices are stated in the currency applicable to your location and are inclusive of applicable taxes.
Liability & Damages
9Plus Services carries professional liability insurance. In the event of damage caused by our staff during service delivery, please notify us within 24 hours of the service. We will investigate all claims and, where we are found liable, will arrange repair or fair compensation. We are not liable for pre-existing damage, normal wear and tear, or items of exceptional value not disclosed prior to service.
Access & Security
You agree to provide safe and lawful access to the premises for our cleaning team. Any access codes, keys, or security information shared with us will be handled with strict confidentiality and used solely for service delivery. You are responsible for securing or removing valuable, fragile, or sensitive items before service.
Service Guarantee
We are committed to delivering high-quality cleaning services. If you are not satisfied with any aspect of our service, please contact us within 24 hours of service completion. We will return to re-clean the specific area at no additional charge. This guarantee does not apply if conditions or access were restricted at the time of the original visit.
Amendments to Terms
9Plus Services reserves the right to update these Terms & Conditions at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the revised terms.
Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of the Netherlands.
Have Questions About Our Terms?
Our team is happy to clarify any aspect of these terms.